Member Experience Associate - Street Team

Retro Fitness of Spring Garden St (Philadelphia)•Philadelphia, PA

3d•Onsite

About The Position

The Street Team Member is responsible for building partnerships with local businesses, running promotional tables, and representing our gym at community events. You will be the face of the club out in the community — the person prospective members meet first, creating a welcoming and energetic first impression. This role requires limitless energy and the ability to multitask. A positive and upbeat personality with great communication skills is essential. This role requires that you wear many hats, including building relationships with business owners, engaging prospects at community events, handling leads, and providing exceptional customer service to everyone you meet. Ideal candidates for the Street Team position will possess strong community-building skills, a knack for following up on leads, and a passion for connecting people to fitness.

Requirements

A deep down passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

Nice To Haves

CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.

Responsibilities

Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
Staff promotional tables at high-traffic areas and events to attract new members.
Represent the gym at community events, festivals, and local gatherings.
Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
Deliver exceptional customer service – both in person and via follow-up – to ensure every lead feels valued.
Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.