Customer Experience Team Member

Benzinger's Clothing Care•Lancaster, NY

7d•Onsite

About The Position

We are seeking a dependable, detail-oriented, and customer-focused Customer Experience Team Member. This is an on-site position that plays a critical role in helping us care for customer clothing and household items. The role combines customer service, detailed garment inspection, and customer database management. The ideal candidate enjoys helping others, takes pride in accuracy, and is comfortable following structured processes in a fast-paced environment. Applicants may be asked to complete a short job-related exercise demonstrating garment and color identification for data entry accuracy.

Requirements

Dependable
Detail-oriented
Customer-focused
Positive, helpful attitude
Highly detail-oriented
Enjoy following clear processes and procedures
Learn new systems and information quickly
Can stay focused while performing repetitive tasks accurately
Comfortable standing and moving throughout the day

Nice To Haves

Customer service experience
Food service experience
Retail experience
Hospitality experience

Responsibilities

Welcome walk-in customers with a smile, answer questions professionally and courteously and ensure every customer has a positive experience.
Use a tablet-based point of sale and customer management system.
Carefully inspect clothing and household items for stains, tears or rips, missing buttons, broken zippers, items left in pockets, and other damage or special conditions.
Accurately document item details in a customer database system to track cleaning, pressing, alteration and delivery instructions.
Attach instructions and record notes for production staff.
Sort and organize incoming and outgoing orders correctly.
Open or close a location and keep the front counter and work areas clean and organized.