Customer Experience Team Member

Benzinger's Clothing Care • East Aurora, NY

2d • Hybrid

About The Position

We are looking for a reliable and service-oriented person to join our front counter team. This position is ideal for someone who enjoys interacting with customers, staying organized, and paying close attention to detail. As a Customer Experience Team Member, you will assist customers with clothing and household item drop-off and pickup, carefully inspect customer belongings, and enter accurate item information into our computer system. Because accuracy is very important, candidates may complete a brief skills exercise involving garment recognition and color identification during the hiring process. New hires participate in approximately 120 hours of paid hands-on training. Training may take place at multiple company locations, including Hamburg, Orchard Park, and East Aurora.

Requirements

• Dependable and punctual
• Attentive to detail
• Comfortable following structured procedures
• Quick learners with technology
• Able to stay accurate during repetitive tasks
• Organized
• Friendly
• Dependable
• Enjoy detail-oriented work in a fast-paced environment

Responsibilities

• Greeting customers in a friendly and professional manner
• Assisting with questions, service requests, and order pickup/drop-off
• Examining garments and household items carefully
• Recording accurate descriptions and service instructions in a database system
• Tagging and organizing orders correctly
• Helping maintain a clean, orderly, and professional environment
• Assisting with opening and closing duties as scheduled

Benefits

• Paid hands-on training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed