Member Engagement Sales & Service Advisor - West Bend WI - September 14th Start

Delta Defense • West Bend, WI

1d • Hybrid

About The Position

Delta Defense, the private company behind the USCCA, is seeking a Member Engagement Sales and Service Advisor for its West Bend, WI headquarters. This role focuses on building trust and providing guidance to responsible American gun owners, safeguarding their life, freedom, and finances. It's a high-volume, performance-driven environment where exceptional member service is balanced with consultative sales and measurable goals. Advisors are expected to be authentic, empathetic, and consultative, acting as a trusted advisor rather than following a script. The position involves moving members forward by understanding their needs and prescribing the right solutions.

Requirements

• Sales and customer service experience.
• Strong phone and written communication skills.
• Patience, empathy, and real listening.
• The curiosity to ask better questions.
• Confidence prescribing a next step, not just presenting options.
• Comfort with software applications, systems, and digital communication.
• A pull toward the mission of responsible self-defense.
• The courage to stand watch when the conversation gets hard.
• High School diploma or equivalent required.
• Producer Property & Casualty License required; paid training provided.
• Full availability during the 90-day training period is required.

Nice To Haves

• Associate’s degree or higher preferred.
• Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.

Responsibilities

• Connect with USCCA members and prospects across phone, chat, social media, and SMS.
• Build trust that makes people feel known, heard, and protected.
• Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
• Support account updates, payments, purchases, and membership needs.
• Stand with members considering non-renewal and help them find the right path.
• Deliver the kind of experience members tell their friends about.
• Demonstrate the Core Values & Beliefs of Delta Defense.

Benefits

• Starting pay: $21.00/hour, with commission eligibility.
• Shift premium based on days and hours worked.
• 23 days of Personal Time Off, 8 company holidays, and paid day of Volunteer Service annually.
• Premium holiday pay, including 1.5x your regular hourly rate for hours worked, plus applicable holiday pay, if working a Company-recognized holiday.
• Medical, Dental, Vision, HSA, FSA, Life, Short-Term and Long-Term Disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED