Member Engagement Sales & Service Advisor - West Bend WI - September 14th Start

Delta Defense LLC • West Bend, WI

1d • Hybrid

About The Position

This role is based at our West Bend, WI headquarters and offers hybrid work, with three in-office days each week. Delta Defense, the company behind the USCCA, is looking for individuals who want to do work that matters by serving responsible American gun owners. This is a high-volume, performance-driven environment where you will balance exceptional member service with consultative sales and measurable goals. The ideal candidate will build trust, educate members, and help them find the right solutions, rather than just processing transactions. The company culture emphasizes protecting members, building trust, and fostering connections.

Requirements

• Sales and customer service experience.
• Strong phone and written communication skills.
• Patience, empathy, and real listening. The curiosity to ask better questions.
• Confidence prescribing a next step, not just presenting options.
• Comfort with software applications, systems, and digital communication.
• A pull toward the mission of responsible self-defense.
• The courage to stand watch when the conversation gets hard.
• High School diploma or equivalent required.
• Producer Property & Casualty License required; paid training provided.

Nice To Haves

• Associate’s degree or higher preferred.
• Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.

Responsibilities

• Connect with USCCA members and prospects across phone, chat, social media, and SMS.
• Build trust that makes people feel known, heard, and protected.
• Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
• Support account updates, payments, purchases, and membership needs.
• Stand with members considering non-renewal and help them find the right path.
• Deliver the kind of experience members tell their friends about.
• Demonstrate the Core Values & Beliefs of Delta Defense.

Benefits

• Starting pay: $21.00/hour, with commission eligibility.
• Shift premium based on days and hours worked.
• 23 days of Personal Time Off
• 8 company holidays
• Paid day of Volunteer Service annually
• Premium holiday pay, including 1.5x your regular hourly rate for hours worked, plus applicable holiday pay.
• Medical, Dental, Vision, HSA, FSA, Life, Short-Term and Long-Term Disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED