Enrollment Advisor I (September Start)

National University•Remote, California, CA

1d•$20 - $24•Remote

About The Position

As an Enrollment Advisor at National University, you'll be a guide for prospective students from their first inquiry to their enrollment. This critical role involves managing both outbound and inbound communications, providing a seamless and supportive experience. This includes assisting prospective students in the decision-making process, considering factors such as academic, scheduling, time, motivation, and cost benefits of attending the university for each individual.

Requirements

Bachelor’s degree preferred or an equivalent combination of education and experience.
Experience working in a team environment and using call center software.
Prior experience in education or consultative sales preferred.
Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
Acts with integrity and professionalism toward self, students, and the university.
Actively contributes to team success and supports others in achieving shared goals.
Demonstrates flexibility and understanding of complex organizational structures.
Puts the student first leveraging systems, data, and dashboards to support university outcomes.
Communicates effectively with a wide range of individuals in a diverse community.
Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
Develops personal goals aligned with the university's mission, vision, and objectives.
Adheres to all regulatory and compliance requirements as a National University team member.

Responsibilities

Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
Build rapport and guide students through the initial enrollment steps, partnering with Enrollment Specialists through their first class start.
Accurately document all interactions and updates in Salesforce.
Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
Provide personalized guidance to help students make informed educational decisions.
Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
Maintain proficiency in university, college, and program details through training and assessments.
Collaborate effectively as a team player with a positive, supportive attitude.
Manage multiple systems efficiently to process student applications.
Adhere to attendance, punctuality, and scheduling expectations.
Perform other related duties as assigned.