Member Contact Center Representative

America's Credit Union•DuPont, WA

2d•$21 - $26•Onsite

About The Position

ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!

Requirements

High school diploma or equivalent (GED)
6 months to 1-year related experience in a customer service position
Must have pleasant and professional phone manner and service skills
Ability to handle a high volume of calls and be able to work for extended length of time on the phone
Must be computer literate and have skills in effective written and oral communication
Familiar with 10-Key and type at least 35 words per minute
Must have excellent interpersonal, member service and organizational skills
Ability to effectively communicate and work with members and other employees

Responsibilities

Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms
Provide members with information on loan applications status, loan payments, and loan payoff amounts
Provide history and statement copies
Ability to set members up for electronic services
Provide prompt, professional, and courteous service to members; use and understand phone system as instructed
Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff
Actively be a part of an awesome team!