Contact Center - Member Service Representative

Kohler Credit Union•Sheboygan, WI

2d•Onsite

About The Position

Ready to launch a career where your work truly matters? Join Kohler Credit Union as a Full Time Member Service Representative in Sheboygan, WI, and immerse yourself in a dynamic environment where customer service is our top priority. You'll have the opportunity to provide exceptional financial support to members, fostering relationships built on integrity and trust. Enjoy a fun company culture that values your contributions and enhances your professional growth. This onsite role offers competitive pay ranging from $17.45 to $19.50 per hour, reflecting our commitment to rewarding team members who excel in delivering outstanding service. If you're passionate about helping others and eager to make a real difference in the financial lives of our members, this position is perfect for you. Apply now and become part of a team that puts customer satisfaction first!

Requirements

High school diploma or equivalent required
Strong communication skills and professionalism
Excellent multitasking, organizational, and problem-solving abilities
Ability to work effectively in a fast-paced environment
Commitment to delivering outstanding customer satisfaction
Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Customer service, retail, sales, call center, or client support experience preferred

Responsibilities

Deliver exceptional customer service across various channels, including phone, email, chat, and secure messaging.
Efficiently address member inquiries and resolve concerns.
Provide tailored financial solutions to meet individual member needs.
Build and maintain strong customer relationships.
Assist with requests such as debit cards and mobile deposit verifications.
Utilize internal tools to accurately document customer interactions.
Maintain compliance with regulatory requirements.
Collaborate within a team-oriented culture.
Manage multiple priorities.
Participate in ongoing training and professional development.