Member Bills Specialist

Redirect Health • Phoenix, AZ

19d • $20 - $23

About The Position

The Member Bills Specialist supports Redirect Health members through complex or escalated healthcare challenges, aiming to provide clarity, resolution, and trust. The role serves members, providers, and internal care teams, with responsibility for resolving escalated issues through investigation, analysis, timely solutions, clear communication, and accurate documentation. The specialist listens empathetically, explains next steps, sets realistic timelines, collaborates with providers and internal teams, and advocates for fair resolution. The role also contributes to improving the member experience and internal processes by identifying trends and opportunities for improvement. Success is measured by timely and effective resolutions, member satisfaction, complete and accurate documentation and follow-up, and collaboration with internal teams and stakeholders.

A strong performer remains calm and solutions-focused in high-stakes situations, communicates clearly about complex issues, and helps turn difficult situations into positive member outcomes. The position requires relevant customer-service experience with a strong emphasis on phone communication, empathy, ownership, follow-through, and the ability to simplify complex situations and work across teams.

The listed pay range is $19.84–$23.27 per hour. Benefits include healthcare for the employee and family with no monthly premiums or cost to add a spouse or children, no deductibles (which the company says it reimburses), no out-of-pocket maximums, dental and vision insurance, paid time off and sick time, and access to a 401(k). Redirect Health is an equal opportunity employer. Employment is at-will, and the posting does not create a contract or guarantee of employment. Duties may change. The company does not provide employment-based visa sponsorship; applicants must already be authorized to work in the United States without sponsorship.

Requirements

• Relevant customer-service experience, with a strong emphasis on phone communication.
• Clear, empathetic communication skills.
• Ability to take ownership and follow through.
• Enjoyment of simplifying complex situations.
• Ability to work well across teams and roles.
• Care deeply about helping people.

Responsibilities

• Investigate, analyze, and deliver timely solutions for escalated member issues.
• Listen to members with empathy, explain next steps clearly, and set realistic timelines.
• Collaborate with providers, internal care teams, and senior partners to resolve complex issues.
• Identify trends and opportunities to improve the member experience and internal processes.
• Advocate for members by ensuring their concerns are heard, addressed, and resolved fairly.
• Maintain clear communication and accurate, complete documentation and follow-up.

Benefits

• Healthcare for the employee and their entire family with no monthly premiums or cost to add a spouse or children; deductibles are reimbursed and there are no out-of-pocket maximums.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Sick time.
• 401(k) access.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed