Member Advocate
Marine Credit Union•Fond du Lac, WI
About The Position
As a Member Advocate I, you’ll be the friendly face and trusted guide who helps credit union members reach their financial goals. The role focuses on creating a positive member experience, building relationships, supporting routine transactions and digital banking, and educating members about relevant products and services. You’ll work with a collaborative branch team in a supportive, mission-driven environment with opportunities for career growth.
Requirements
- Passion for helping people and delivering outstanding service.
- Excellent communication and problem-solving skills.
- Comfort with computers and eagerness to learn new systems.
Nice To Haves
- Cash handling or banking experience is a plus but is not required.
- Bilingual applicants are strongly encouraged to apply.
- High school diploma or equivalent preferred.
Responsibilities
- Welcome and support members, ensuring every visit is a great experience.
- Build genuine relationships and learn about members’ financial goals.
- Perform account transactions and assist with digital banking tools.
- Assist with basic account opening.
- Educate members about products and services that support their financial success.
- Make outreach calls to strengthen member relationships.
- Collaborate with the branch team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with immediate employer match
- Maternity and paternity PTO
- Community Service PTO
- Employee banking perks
- Health Savings Account (HSA) with employer contribution
- Company-paid training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
