Member Advocate

Marine Credit Union • Waupun, WI

10d

About The Position

The Member Advocate I serves as a friendly point of contact and trusted guide for credit union members, helping them pursue their financial goals. The role focuses on delivering a positive member experience, building relationships, supporting routine banking needs, and educating members about relevant products and services. The position works collaboratively with a branch team in a mission-driven environment with opportunities for professional growth.

Requirements

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort using computers and willingness to learn new systems.

Nice To Haves

• Cash handling or banking experience; this is a plus but not required.
• Bilingual applicants are strongly encouraged to apply.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome and support members, ensuring each visit is a positive experience.
• Build relationships with members and learn about their financial goals.
• Perform account transactions and assist members with digital banking tools.
• Assist with basic account opening.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with the branch team.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with immediate employer match.
• Maternity and paternity PTO.
• Community service PTO.
• Employee banking perks.
• Health Savings Account (HSA) with employer contribution.
• Company-paid training and development opportunities.
• A collaborative team environment with clear pathways for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED