Member Advocate (Seasonal) | Medicare Service Division | August 2026 - Remote

Blue Cross Blue Shield of Massachusetts•Hingham, MA

1d•Remote

About The Position

As a Medicare Member Advocate, you will be at the heart of consumer experience and a critical team member to support our mission. You will be enrolled in a new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to the Medicare population. This is a rapidly evolving, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Medicare Member Advocate, you’ll be available to our members when they need us most. Medicare Member Advocates spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote working opportunities.

Requirements

High school diploma or equivalent required.
1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
Must live in the New England area.
Frequent speaking, being on the phone with our Medicare Members, using a headset in a quiet environment, and long periods of sitting and working at a computer.
Responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
All associates working remotely will be required to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings.

Nice To Haves

Experience in rapidly evolving, unscripted service-first environments highly preferred.

Responsibilities

Guide members to the answers they need and explain their medical and dental packages.
Reinforce our unwavering commitment to excellent service.
Take calls with members.
Engage in learning and development activities.
Conduct research in support of career growth and development.