Member Advocate August 2026 (1pm-9pm EST)
About The Position
As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission. Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans. This is a fast-paced, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Member Advocate, you’ll be available to our members when they need us most. Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote-working opportunities.
Requirements
- High school diploma or equivalent required.
- 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
- Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
- Local to Eastern Standard time zone.
- Frequent speaking.
- Being on the phone with our Members.
- Using a headset in an environment free from distractions.
- Long periods of sitting and working at a computer.
- Establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
- Adhering to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings, if working remotely.
Nice To Haves
- Experience in fast-paced, unscripted service-first environments highly preferred.
- Bilingual capability highly desired.
Responsibilities
- Guide members to the answers they need.
- Explain medical and dental packages.
- Reinforce our unwavering commitment to excellent service.
- Take calls with members.
- Dedicate specific time to learning and development.
- Conduct research in support of career growth and development.
Benefits
- Health benefits
- Wellness benefits
- Tuition reimbursement
- 401(k) retirement benefits
- Paid holidays
- Vacation time
- Personal time
- Wellness time
- Internal career pathing with individual mentorship, networking and events.
- Access to internal career growth opportunities.
- Employee Resource Groups.
- Medical insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
