Bilingual Member Advocate
Marine Credit Union•Milwaukee (35th Street), WI
About The Position
The Member Advocate I serves as a friendly, trusted guide for credit union members, helping them have a positive experience and work toward their financial goals. The role involves welcoming and supporting members, building relationships, assisting with transactions and digital banking, opening basic accounts, and educating members about relevant products and services. The advocate also makes outreach calls and works collaboratively with the branch team. The position is intended for a bilingual candidate who enjoys helping people and solving problems.
Requirements
- Bilingual.
- Passion for helping people and delivering outstanding service.
- Excellent communication and problem-solving skills.
- Comfort with computers and eagerness to learn new systems.
- High school diploma or equivalent preferred.
Nice To Haves
- Cash handling or banking experience is a plus but is not required.
Responsibilities
- Welcome and support members, ensuring every visit is a positive experience.
- Build relationships with members and learn about their financial goals.
- Perform account transactions and assist members with digital banking tools.
- Assist with basic account opening.
- Educate members about products and services that support their financial success.
- Make outreach calls to strengthen member relationships.
- Collaborate with the branch team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with immediate employer match
- Maternity PTO
- Paternity PTO
- Community Service PTO
- Employee banking perks
- Health Savings Account (HSA) with employer contribution
- Company-paid training and development opportunities
- Collaborative team environment with clear pathways for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
