Bilingual Member Advocate

Marine Credit Union • Fond du Lac, WI

13d

About The Position

The Bilingual Member Advocate I welcomes and supports credit union members, helps create a positive member experience, and guides members toward their financial goals. The role includes building relationships, handling account transactions, assisting with digital banking tools, opening basic accounts, educating members about products and services, and making outreach calls. The advocate works collaboratively with a branch team in a supportive, mission-driven environment.

Requirements

• Bilingual.
• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.

Nice To Haves

• Cash handling or banking experience is a plus but is not required.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist members with digital banking tools.
• Open basic accounts.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with the branch team.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with immediate employer match.
• Maternity PTO.
• Paternity PTO.
• Community Service PTO.
• Employee banking perks.
• Health Savings Account (HSA) with employer contribution.
• Company-paid training and development opportunities.
• Collaborative team environment with clear pathways for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED