Meetings and Events Coordinator (Full-Time) | InterContinental Miami Downtown

IHG • Miami, FL

1d

About The Position

The Meetings and Events Coordinator supports meeting and event planning and onsite delivery at the InterContinental Miami. The role responds to internal and external client calls and special requests, gathers and maintains event details, and performs administrative work such as preparing proposals, letters, contracts, BEOs, database updates, monthly reports, and menu updates. The coordinator works with other departments to support guest needs and service delivery, resolves requests or complaints, and assists with groups and social events onsite. This includes facilitating client requests and checking that meeting-room boxes, setups, audiovisual equipment, and room temperatures are in order. The position also involves other assigned duties, including tours, calendar maintenance, answering and routing calls, and handling mail and faxes.

Requirements

• Type at least 50 words per minute.
• Proficient PC and keyboard skills for producing correspondence and reports.
• Basic math skills.
• Meet local laws for food handling and alcohol service and be above the minimum age required.
• Communicate warmly and effectively with customers, colleagues, and third parties.
• Able to lift, push, and pull objects up to 25 pounds; bend and kneel; and frequently stand and move around the facility.
• Able to work night, weekend, and holiday shifts.

Responsibilities

• Respond to internal and external client calls and special requests; obtain final event details, dates, times, and hotel room and meeting room requirements.
• Follow up with clients and keep information accurate and up to date.
• Prepare proposals, letters, contracts, and BEO distributions; collect data, update databases, complete departmental reports and administrative tasks, and update menus in the system.
• Resolve guest requests and complaints to the guest's satisfaction and inform a supervisor of major issues or dissatisfied clients.
• Coordinate and communicate with other departments to promote teamwork and quality service, including arranging VIP amenities, special requests, and other service needs.
• Perform other assigned duties, including guest and property tours, handling special guest requests, maintaining calendars, answering and routing phones, and handling mail and faxes.
• Assist with group and social event details while onsite; facilitate client requests and confirm boxes are in meeting rooms, room setups are correct, audiovisual equipment is in place, and room temperatures are set.
• Inform a supervisor of onsite event issues, problems, complaints, or dissatisfied guests.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Hotel discounts worldwide
• Access to discount programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed