Event Sales Manager (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

6d•Onsite

About The Position

The Event Sales Manager develops business through direct sales solicitation, secures new accounts, maintains existing accounts, and executes sales plans to maximize hotel profitability while maintaining guest satisfaction. The role oversees client functions to ensure customer satisfaction at the InterContinental Miami, a full-service luxury hotel with convention and meeting facilities. The manager builds a client base across individual, organizational, association, social, and corporate markets; prospects and qualifies new business; negotiates room rates, meeting room rentals, function space, and hotel services; and prepares or reviews sales contracts, rate agreements, and banquet or catering event orders. The role manages inquiries and proposals, coordinates event delivery with hotel departments, verifies function-room setups, welcomes group contacts, and monitors event setup, refreshment, and breakdown. Additional work includes arranging special events and site inspections, maintaining client records, preparing sales reports and forecasts, representing the hotel at trade shows and conventions, following up with guests to support satisfaction and repeat bookings, and coordinating with external contacts. The manager may assist with sales action plans, budgeting and planning, menu planning, and food, beverage, table, and decoration arrangements. Other duties may be assigned.

Requirements

Some college education plus 1–2 years of sales or catering-related experience, or an equivalent combination of education and experience.
Must speak fluent English.
Ability to frequently stand or move within and outside the facility.
Ability to carry or lift items weighing up to 25 pounds.
Ability to handle objects and bend, stoop, and kneel.
Strong communication skills and demonstrated ability to interact appropriately with guests, employees, and third parties.
Reading and writing abilities for paperwork, management reports, interpreting results, exchanging instructions, and training.
Mathematical skills including basic math, budgeting, profit-and-loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Ability to travel to workshops, trade shows, conventions, and similar events.
May require a valid driver’s license.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Knowledge of hotel and food and beverage operations.
Ability to speak languages in addition to English.

Responsibilities

Establish a client base through direct inside and outside sales efforts to meet or exceed catering revenue goals.
Actively prospect and qualify new business.
Negotiate guest-room rates, meeting-room rental, function space, and hotel services within approved booking guidelines.
Produce or review sales contracts, rate agreements, and banquet or catering event orders accurately.
Monitor inquiry calls and provide client proposals according to departmental policies and procedures.
Coordinate with hotel departments to deliver services agreed upon with clients and share relevant sales information.
Check function-room setups before guest arrival and ensure client requirements and hotel standards are met; arrange correction of deficiencies.
Welcome group contacts at functions and ensure guest satisfaction.
Monitor function setup, refreshment, and breakdown in accordance with schedules and departmental procedures.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Entertain clients in accordance with company and hotel policies and guidelines.
Maintain client files and update information daily.
Produce monthly sales-related reports and sales forecasts for the assigned area.
Represent the hotel at trade shows and conventions and participate in sales trips to key feeder markets.
Follow up with guests during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with hotel departments.
Work with guests and external contacts, including airlines, wholesalers, corporate accounts, travel agencies, advertising agencies, professional organizations, and community groups, to support satisfaction, repeat business, event follow-up, and new business generation.
May assist in developing and implementing sales action plans and participate in annual budgeting and planning.
May assist clients with menu planning and coordinate food, beverage, table arrangements, and decorations with the Banquet Department.
Perform other duties as assigned.