Meeting and Events Manager

Lodgeworks•Fairfax, VA

6d•Onsite

About The Position

The Meetings and Events Manager is responsible for coordinating all event space and function needs, as well as sales activities as they relate to corporate, weekend and leisure markets. This position is responsible for sales support whenever necessary and for maintaining professional relationships with client contacts, as well as customer service, correspondence and communication. Knowledge and implementation of excellent service philosophy and programs are required in dealings with clients, guests and co-workers.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 60 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.

Nice To Haves

Practiced, with six months' related experience in hospitality or a service industry.

Responsibilities

Become accountable for developing, monitoring and achieving the revenue budget.
Provide clear direction and feedback on a regular basis to all Sales staff and Food and Beverage employees.
Participate in weekly scheduled sales meetings.
Hold weekly BEO meetings.
Participate in all food and beverage meetings.
Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments.
Determine availability and space requirements; qualify the needs and close the sale with contract.
Respond to all event space and hotel inquiries in a 24-hour time frame.
Develop a good understanding of operations of the hotel, including food and beverage, front desk, reservations, revenue management, housekeeping, maintenance and guest services.
Conduct site tours for potential clients and guests.
Effectively recommend the appropriate event space, menu needs, audiovisual needs and other food and beverage options depending on needs evaluation.
Work closely with client to create Banquet Event Orders.
Work closely with the client or guest contact to ensure that needs are being met for event space.
Maintain a good working relationship with the existing and potential client base; explore ways to increase revenue from this base.
Actively work in-house guests for sales leads and referrals.
Assist in implementing special promotions relating to direct sales segments (e.g., event space special promotions, parties).
Develop a trace system to regularly contact and maintain relationships with primary clients.
Produce meeting invoices in a timely manner.
Regularly follow up with clients during and after departure to ensure satisfaction and secure future bookings.
Work a schedule of at least 40 hours per week, which may occasionally include weekends.
Assist in any other task or duties as requested by management.