MedTech Field Service Coordinator

IQVIA • Durham, NC

5d • $27 - $30 • Remote

About The Position

The MedTech Field Service Coordinator uses technical and customer service experience to collaborate with healthcare professionals and technicians. This remote, work-from-home role supports scheduling needs for field service personnel performing software updates at healthcare-related facilities. Training is flexible and develops as the employee learns the role, beginning with facility outreach and progressing to scheduling as confidence in systems and processes grows.

The coordinator leads and tracks day-to-day activities to ensure customer field service needs are completed on time and in alignment with organizational goals. The role involves coordinating assignments with healthcare and customer facilities, managing customer expectations, maintaining accuracy in documentation and client-facing systems, and collaborating with team members and leadership to resolve complex issues and improve processes. The position requires residence in the United States and access to home internet.

IQVIA is a global provider of clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries. The stated potential base pay range is $27–$30 per hour. Actual pay may vary based on job-related qualifications, location, and schedule. Depending on the position offered, additional compensation and health, welfare, or other benefits may be available.

Requirements

• High school diploma or equivalent.
• At least one year of relevant experience as a field service coordinator, scheduler, project coordinator, in related customer service, dispatch, or equivalent work.
• Ability to work independently and as part of a team, and to engage team leadership and escalate issues as needed for sophisticated problem-solving and resolution.
• Ability to work within defined processes and methodologies with minimal supervision.
• Ability to maintain and comply with quality and compliance policies and regulations in documentation and communication.
• Experience with Microsoft Office.
• Strong verbal and written communication skills.
• Must be located within the United States and have access to home internet.

Nice To Haves

• Experience working in Salesforce.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities to ensure customers’ field service needs are completed on time, successfully, and consistently with organizational goals.
• Contact healthcare and customer facilities to coordinate assignments for field team members.
• Manage customer expectations regarding products and services.
• Review documentation, validate data, identify inconsistencies, and ensure accuracy and completeness before final submission.
• Maintain accuracy in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution.
• Collaborate with team members and leadership to solve complex issues and improve processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED