Medina Shelter Manager

Hope and Healing Survivor Resource Center•Akron, OH

11d•Onsite

About The Position

Provides overall leadership and oversight of shelter operations, staff supervision, and program development for the Medina Shelter. Ensures the safety and well-being of residents and staff through best-practice, trauma-informed approaches, and delivers direct services to support residents and maintain continuity of care.

Requirements

Four-year degree in social work, counseling, criminal justice, or related field required or at least 5 years of experience in related field.
Minimum of two years supervisory experience required.
Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Nice To Haves

Highly self-directed with the ability to work independently, take initiative, and proactively identify and address challenges.

Responsibilities

Leads the safe and effective operation of the Medina County Shelter by supervising staff, ensuring compliance with policies and procedures, implementing comprehensive programming, and overseeing shelter systems, including inventory management.
Develops, implements, and evaluates shelter policies, procedures, and program goals in collaboration with leadership.
Oversees and provides case management and intake services, ensuring survivors receive goal-oriented support related to housing, safety, and access to resources.
Ensures effective day-to-day operations by coordinating staff coverage (including hotline and shelter), maintaining a safe and trauma-informed environment, and guiding conflict resolution and survivor engagement practices.
Leads training and onboarding of shelter staff, interns, and volunteers to ensure consistency in service delivery and adherence to best practices.
Cultivates and maintains collaborative relationships with community partners throughout Medina County alongside the shelter leadership team.
Oversees documentation and reporting, ensuring accuracy, timeliness, and compliance with agency and funder requirements.
Represents Hope & Healing Survivor Resource Center by participating in community activities, coalitions and taskforce groups as requested or assigned by supervisor.
Adheres to Service Excellence standards at all times.
Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements.
Performs other duties as assigned.
Medina County Shelter Staff
Supervisor on-call responsibilities