Medication Renewal Coordinator

Chase Brexton Health Care • Baltimore, MD

6d • $23 - $28

About The Position

Under the supervision of the Lead RN at the site, the Medication Renewal Coordinator performs duties associated with following protocols for medication refills as delegated by the Provider. The position researches patient medication records and communicates with patients, providers, nursing, clinical and office support staff, and pharmacy staff.

The coordinator interacts with patients and pharmacies to troubleshoot and resolve prescription refill issues, provides phone support for general patient inquiries about medication refills, and monitors and processes the Refill Line and other prescription requests. The role also involves maintaining patient confidentiality and good customer relations, following written refill procedures, communicating across teams, and providing clerical and administrative support as directed.

Requirements

• High school diploma.
• Certified Medical Assistant.
• At least two years of experience working in an environment where medical and pharmaceutical terminology is used regularly and protocols are followed.
• Experience with electronic medical records.
• Excellent customer service skills.
• Experience working with a diverse workforce and patient population.
• Ability to be flexible and adapt to a changing environment.

Nice To Haves

• Bilingual skills.

Responsibilities

• Interact with patients and pharmacies to troubleshoot and resolve prescription refill issues and support patients as needed.
• Provide phone support for general patient inquiries regarding medication refills.
• Follow written processes and procedures for medication refills.
• Maintain strict patient confidentiality and good internal and external customer relations.
• Monitor and process the Refill Line and other prescription requests.
• Communicate effectively with patients, the medical department, Pharmacy team co-workers, and other departments.
• Provide clerical support and administrative assistance as directed.
• Research patient medication records and communicate with patients, providers, nursing, clinical and office support staff, and pharmacy staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED