Medicare Customer Service Representative

Health Insurance Alliance LLC • Fort Lauderdale, FL

1d • Onsite

About The Position

Health Insurance Alliance (HIA) is seeking a Medicare Customer Service Representative to support enrolled clients from the call center frontline. The representative serves as a subject matter expert on company policies and explains complex information clearly. The role assists members with payments, late payment concerns, ID card timelines and replacements, coverage renewals or changes, benefit and coverage questions, and finding in-network providers and facilities. Additional support includes uploading required documents, contacting members about missing documents, explaining add-on products, emailing requested documents such as summaries of benefits, conducting outbound campaigns as needed, and making welcome calls to newly enrolled clients.

This is an in-office, full-time role at HIA’s headquarters in Fort Lauderdale, Florida. Regular hours are Monday through Thursday, 9:00 AM–6:00 PM EST, and Friday, 9:00 AM–4:00 PM EST. During the Annual Enrollment Period, approximately October 15 through December 7, 2024, employees are expected to work long hours. The stated pay is $17 per hour, with commission also offered. The dress code is business casual, with casual Fridays.

Requirements

• Demonstrated experience in the health insurance industry and in a call center, in a similar or related role.
• Strong written and verbal communication skills, including the ability to explain complex information clearly and concisely.
• Attention to detail and strong active listening skills.
• Strong organizational skills and the ability to multitask.
• Ability to thrive in sales and adapt to changing processes.
• Ability to think on one's feet and take direction well in a fast-paced environment.
• Ability to remain courteous and professional under pressure.
• High motivation to achieve personal success.

Responsibilities

• Support the needs of enrolled clients on the call center frontline.
• Serve as a subject matter expert on policies and explain complex information clearly.
• Assist customers with payments and late payment concerns.
• Help members with ID card timelines and replacement ID card requests.
• Assist members who want to renew or change their coverage.
• Answer questions about benefits and coverage and help clients locate in-network providers and facilities.
• Assist clients with uploading required documents.
• Conduct outreach to members who have alerts for documents that have not been uploaded.
• Answer client questions about add-on products, such as Rx Savers and Ameritas dental and vision.
• Email requested documents to clients, including summaries of benefits.
• Work outbound call campaigns as needed.
• Make outbound welcome calls to newly enrolled clients.

Benefits

• Competitive compensation plus commission.
• Optional health, dental, and vision insurance after a three-month probationary period.
• Optional 401(k) after a three-month probationary period.
• PTO during annual blackout periods.
• Annual company events.
• Weekly team lunches.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed