Medical Unit Receptionist-Med/Tele
About The Position
The Medical Unit Receptionist performs clerical and receptionist duties to support the efficient operation and maintenance of the patient care area. The role works under the supervision of healthcare team members and provides and documents services under the direction and supervision of the Assistant Nurse Manager or Nurse Manager. The position is full-time day shift, 7 a.m. to 7 p.m., with rotating weekends. The receptionist communicates with clinic staff and visitors, greets and assists department visitors, answers incoming calls and provides accurate information, and attends assigned meetings. The role may require on-call responsibilities, travel between campus buildings and remote facilities or out of town, and use of safety equipment such as a HEPA mask for infection prevention. Additional duties may be assigned.
Requirements
- High school diploma or GED.
- Proficiency in verbal and written communication.
- Ability to work in a stressful environment and handle stressful situations.
- Ability to work as a team player with medical staff, nursing staff, visitors, patients, and other hospital employees.
- Computer literacy, including spreadsheets, word processing, and packaged systems.
- Knowledge of general office equipment.
- Interpersonal communication skills and attention to detail.
- Ability to stay organized while handling multiple demands and assignments.
- Ability to work independently and set priorities to expedite essential patient care.
- Ability to work rotating weekends.
- Ability to meet the stated physical demands, including constant standing, frequent walking, bending or stooping, and lifting, pushing, or pulling up to 100 pounds; safe handling equipment is required for weights over 35 pounds.
- Ability to travel between campus buildings, remote facilities, and out of town as needed.
- Ability to use safety equipment, such as a HEPA mask, when required for infection prevention.
Nice To Haves
- One year of healthcare experience.
- Prior secretary experience.
- Experience answering multiple phone lines.
- Basic computer skills.
- Excellent customer service behaviors.
Responsibilities
- Perform clerical and receptionist duties to facilitate the efficient operation and maintenance of the patient care area.
- Provide and document services under the direction and supervision of the Assistant Nurse Manager or Nurse Manager.
- Communicate effectively with clinic staff and visitors.
- Greet and assist visitors to the department.
- Answer incoming telephone calls and provide accurate information as needed.
- Attend assigned meetings and contribute positively as a communication ambassador for the organization.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
