Medical Telephone Operator

The US Oncology Network • Antioch, CA

4d

About The Position

The Medical Telephone Operator is the first point of contact for incoming calls to Epic Care. The role requires treating callers with C.A.R.E. and demonstrating empathy, active listening, and quality customer service. Operators communicate professionally with internal and external customers, help with appointment questions and scheduling, and ensure accurate and timely call transfers for a pleasant, seamless experience. They use available resources and tools to resolve problems promptly and precisely.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Demonstrate empathy, active listening, and quality customer service.
• Communicate professionally with internal and external customers.

Nice To Haves

• 1–2 years of experience with EPIC EMR.

Responsibilities

• Answer incoming telephone calls, screen them, and transfer them to the appropriate recipient according to guided workflows.
• Assist callers with appointment questions and scheduling needs, and perform patient scheduling as needed.
• Enter current patient information accurately in EPIC.
• Manage patient information flow.
• File and maintain accurate details in the EPIC EMR system.
• Communicate with multiple departments as needed to ensure appropriate workflows are followed.
• Meet individual performance goals related to department objectives.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED