Medical Support Specialist

Pivot Onsite Innovations•Moorestown Township, NJ

6h•$20 - $25•Onsite

About The Position

Concentra is hiring an experienced, self-driven Medical Assistant for a full-time, onsite position at an onsite healthcare clinic located at a client site in Moorestown, New Jersey. The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions, including registration and referral management. The role involves efficient, accurate one-on-one patient care in a fast-paced environment and contributing to a welcoming, respectful, and high-quality patient experience. The MSS performs occupational health testing and clinical procedures, prepares patients for examinations, assists clinicians with treatment and injury care, and handles ordered medications and durable medical equipment in accordance with state regulations. The position also includes equipment quality assurance and maintenance, supply and room upkeep, patient-flow support, documentation and recordkeeping, and front-office duties. The MSS follows HIPAA guidelines and safety rules, attends required staff meetings and training, and may be assigned duties that change over time. The position is onsite at 236 Route 38, Moorestown, NJ 08057. Hours are as needed, Monday through Friday, 8:00 a.m. to 4:00 p.m. The pay range is $20–$25 per hour.

Requirements

High school diploma or GED.
Graduate of an accredited medical assistant program with completion of an externship, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; credentials must meet state requirements and applicable regulations.
At least six months of medical assistant experience with knowledge of medical procedures and medical terminology.
Ability to obtain all certifications required of Medical Support Specialists, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear, professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels.
Participation in initial and ongoing training as required.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
CPR/First Aid certification.
Working knowledge of state-specific occupational medicine requirements.
Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with current policies and procedures.
Notify a supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multiline telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.