Medical Support Specialist

Intermountain Centers•Bisbee, AZ

About The Position

The Medical Support Specialist supports primary care and behavioral health providers in delivering coordinated, whole-person care in accordance with State and Federal regulations and requirements. The role functions similarly to a Medical Assistant, but does not include blood draws, EKGs, or administering injections. Working under the direction of licensed clinical staff and within organizational policies and applicable regulations, the specialist prepares members for appointments, supports efficient provider schedules, completes clinical administrative tasks, helps identify care gaps, assists with quality measures, and supports office compliance with licensing and regulatory requirements. The specialist greets and rooms members, obtains and documents applicable vital signs, verifies member details, and supports appointment flow and access. The role also handles appointment reminders and outreach, schedule optimization, medication refill and prior authorization coordination, referrals, lab coordination, care coordination, and accurate EHR documentation. Additional duties include maintaining records and clinic readiness, participating in team huddles, following privacy, infection control, and safety standards, and promptly escalating urgent concerns, incidents, safety issues, and compliance risks.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a healthcare setting.
At least 18 years of age.
Valid Arizona DPS Level I fingerprint clearance card, maintained throughout employment.
CPR, First Aid, and AED certification if required, maintained throughout employment.
Initial current negative TB test result if required; the employer provides the test.
Must pass a pre-employment drug screen and may be subject to random, post-injury, reasonable suspicion, and/or annual drug screens as requested by leadership or required by program regulations.

Nice To Haves

CCMA certification.
Phlebotomy certification.

Responsibilities

Greet members and prepare them for appointments in a timely, professional manner.
Obtain and document applicable vital signs before appointments, including blood pressure, pulse, temperature, height, weight, BMI, and oxygen saturation.
Update and verify demographic information, preferred pharmacy, and other key member details.
Assist with member flow to reduce wait times and support on-time provider schedules.
Complete appointment reminder calls, texts, and outreach according to clinic standards.
Work outreach lists to reduce no-shows and close gaps in provider schedules.
Support schedule optimization, including same-day fill opportunities when available.
Coordinate rescheduled and follow-up appointments as directed by providers and clinic leadership.
Identify urgent concerns and immediately escalate them to the provider or clinical lead per protocol.
Receive, track, and submit medication refill requests to an RN or licensed provider according to clinic workflow.
Collect required information for prior authorization requests, submit requests within required timeframes, and communicate status as appropriate.
Maintain accurate tracking logs for medication and prior authorization follow-up.
Send and track referrals for labs, imaging, and specialty providers according to provider orders.
Coordinate lab orders and results routing, ensuring results are received and forwarded to the provider for review.
Communicate scheduling instructions and next steps to members, including preparation instructions when provided by labs or specialists.
Support continuity of care by coordinating information exchange with external providers as required.
Enter and update information accurately and promptly in the EHR, following documentation standards.
Maintain organized records, authorizations, referral documentation, and correspondence according to policy.
Support supply checks and basic clinic readiness, including keeping exam rooms and work areas stocked and functional.
Participate in team huddles and communicate barriers, trends, and operational needs to leadership.
Support compliance with licensing regulations, clinic policies, and safety standards.
Maintain confidentiality and follow HIPAA and organizational privacy standards.
Follow infection control and environmental safety practices, including cleaning and room turnover processes as assigned.
Promptly report incidents, safety concerns, and compliance risks to the supervisor.
Work under the direction of licensed clinical staff and within organizational policies and applicable regulations.
Do not perform blood draws, EKGs, or administer injections.