Medical Support Specialist

Intermountain Centers•Bisbee, AZ

About The Position

The Medical Support Specialist supports primary care and behavioral health providers in delivering coordinated, whole-person care in accordance with state and federal regulations. The role is similar to a Medical Assistant but does not include blood draws, EKGs, or administering injections. The specialist prepares members for appointments, supports efficient provider schedules, handles clinical administrative tasks such as referrals, prior authorizations, and medication refill requests, and helps maintain compliance with licensing and regulatory requirements. The position supports integrated care delivery, identification of care gaps, quality measures, and adherence to scope-of-practice requirements and organizational standards. It works under the direction of licensed clinical staff and within organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a healthcare setting.
BH Level: BHPP.
At least 18 years of age.
Valid Arizona DPS Level I fingerprint clearance card, maintained throughout employment.
CPR, First Aid, and AED certification if required, maintained throughout employment.
Initial current negative TB test result if required; the employer provides the test.
Must pass a pre-employment drug screen and may be subject to random, post-injury, reasonable-suspicion, and/or annual drug screens as requested by leadership or required by program regulations.

Nice To Haves

CCMA certification.
Phlebotomy certification.

Responsibilities

Greet members and prepare them for appointments in a timely, professional manner.
Obtain and document appointment vitals, including blood pressure, pulse, temperature, height, weight, BMI, and oxygen saturation, as applicable.
Update and verify member demographic information, preferred pharmacy, and other key details.
Assist with member flow to reduce wait times and support on-time provider schedules.
Complete appointment reminder calls, texts, and outreach according to clinic standards.
Work outreach lists to reduce no-shows and close gaps in provider schedules.
Support schedule optimization, including same-day appointment fill opportunities when available.
Coordinate rescheduling and follow-up appointments as directed by providers and clinic leadership.
Identify urgent concerns and immediately escalate them to the provider or clinical lead according to protocol.
Receive, track, and submit medication refill requests to an RN or licensed provider according to clinic workflow.
Collect information for prior authorization requests, submit requests within required timeframes, and communicate their status as appropriate.
Maintain accurate tracking logs for medication and prior authorization tasks and follow up in a timely manner.
Send and track referrals for labs, imaging, and specialty providers according to provider orders.
Coordinate lab orders and results routing, ensuring results are received and forwarded to the provider for review.
Communicate scheduling instructions and next steps to members, including preparation instructions provided by labs or specialists.
Coordinate information exchange with external providers to support continuity of care.
Enter and update information accurately and promptly in the EHR, following documentation standards.
Maintain organized records, authorizations, referral documentation, and correspondence according to policy.
Support supply checks and basic clinic-readiness tasks to ensure exam rooms and work areas are stocked and functional.
Participate in team huddles and communicate barriers, trends, and operational needs to leadership.
Support compliance with licensing regulations, clinic policies, and safety standards.
Maintain confidentiality and comply with HIPAA and organizational privacy standards.
Follow infection-control and environmental-safety practices, including cleaning and room turnover processes as assigned.
Promptly report incidents, safety concerns, and compliance risks to the supervisor.