Medical Support Specialist - Fulltime

Pivot Onsite Innovations • Sparks, NV

1h • $18 - $24 • Onsite

About The Position

Concentra is hiring an experienced, self-driven Medical Support Specialist for a full-time onsite position at an onsite healthcare clinic located at a client’s site in Sparks, Nevada. The Medical Support Specialist performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role involves delivering efficient, accurate one-on-one patient care in a fast-paced environment and providing patients with a welcoming, respectful, and skillful experience.

The schedule is Sunday through Tuesday and every other Wednesday, 7 a.m. to 7 p.m. The hourly rate is $18–$24.

Requirements

• High school diploma or GED.
• At least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
• Graduate of an accredited medical assistant program with completion of an externship, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; applicable state credentials and regulatory requirements must be met.
• Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Strong customer service skills and ability to interact with people tactfully and professionally.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Clear and professional verbal and written communication skills.
• Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
• Participation in required initial and ongoing training.
• Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship as part of an accredited medical assistant program.
• CPR/First Aid certification.
• Working knowledge of state-specific occupational medicine requirements.
• Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

• Perform DOT and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
• Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Partner with center leadership to assist with patient flow and volume.
• Keep patients informed of expected wait times during all aspects of their center visit.
• Perform clerical tasks in the front and back office related to patient care and accurate record keeping.
• Ensure accuracy in documentation.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED