Medical Support Assistant - Michigan Spine and Brain Surgeons

Henry Ford Health•Southfield, MI

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership, performing administrative and clinical tasks that support quality, compassionate patient care. Duties may include greeting and escorting patients, obtaining medical histories and vital signs, preparing patients for examinations or procedures, and assisting providers during examinations or procedures. Responsibilities may vary by ambulatory area.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualifications: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical-assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; be a Licensed Practical Nurse (LPN); be a licensed Paramedic or Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities, standards, and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer service skills through ongoing training and in-services.
Be self-directed, flexible, committed to the team concept, willing to learn, open to new learning experiences, respectful of diversity without judgment, and demonstrate teamwork, initiative, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Ability to problem-solve.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and record them in the electronic health record (EHR).
Obtain and record patient histories using critical-thinking skills.
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and My Chart within required time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions to patients or caregivers as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens.
Perform CLIA-waived tests.
Perform electrocardiography, respiratory, and other testing as required by the department.
Perform phlebotomy, including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff when problems or complaints arise.
Schedule, coordinate, and monitor appointments, and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines.
Obtain insurance pre-authorizations and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow Standard Precautions, including handwashing and proper disposal of biohazardous materials.
Apply aseptic and sterile techniques and clean instruments and equipment according to policies and procedures.
Comply with health system and departmental safety standards and regulatory requirements for practice, environment, and documentation.
Advocate for patients and inform them of office policies and procedures.
Provide patient information within scope of practice and as directed by the supervising physician on health maintenance, disease prevention, and adherence to treatment plans.
Identify community resources to support patients' health maintenance and disease-prevention needs.
Uphold Henry Ford Health's goals, policies, procedures, expectations, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies, assist with maintaining a clean and orderly environment, and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.