Medical Support Assistant (Medical Receptionist)

Customer Value Partners • Alamosa, CO

1d • Onsite

About The Position

CVP is recruiting Medical Support Assistants (MSA) to support the Alamosa/San Luis Valley Clinic located at 622 Del Sol Drive, Alamosa, CO 81101. Clinic hours are Monday – Friday, 8:00 am – 4:30 pm, excluding federal holidays. Must reside within 50 miles of the location. This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award.

Requirements

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience.
• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Benefits

• Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED