Medical Assistant/Medical Receptionist

CASS REGIONAL MEDICAL CENTER•Archie, MO

2d•Onsite

About The Position

Primary Purpose: To provide patient care, following provider orders, a smooth flow of patients, and insurance specifications in accordance with state and federal regulations, JCAHO standards of care and promote the Cass Regional mission statement. Highest level of customer service is expected in every aspect of the position by using the principals of AIDET. Formal Policy-Setting Responsibilities: Formally responsible for providing input into policies associated with the job’s purpose and essential responsibilities. Routine Decision Making: Determine physician needs and act accordingly. Decide appropriate scheduling, verify complete patient information, and verify insurance coverage. Decides appropriate scheduling and verifies complete patient information. Formal Supervisory Responsibility: No formal supervisory responsibility. Required Knowledge: Knowledge of nursing skills; venipuncture; patient triage; pharmaceuticals; operation of equipment; insurance company requirements. Knowledge of insurance contracts, CPT, and ICD-10 coding. Required Skills and Ability: Good communication skills; ability to multi-task; ability to act independently. Unusual Working Conditions: Risk of blood, body fluid contamination. Age Specific Competencies: Provides care for birth to pediatric (birth-2 yrs.), pediatric/child patients between (2 yrs-12 yrs); adolescent patients between 12 to 18 years of age; adult patients between 18 to 64 years; and geriatric patients 65 years and older.

Requirements

Current Medical Assistant certification
BLS required
Knowledge of nursing skills
Knowledge of patient triage
Knowledge of pharmaceuticals
Knowledge of operation of equipment and instruments
Knowledge of insurance company requirements
Knowledge of disease processes and regulatory requirements
Organizational and problem-solving skills
Effective professional and interpersonal communication skills
Ability to multi-task and prioritize patient assessment and care
Ability to act independently
Use of critical thinking skills to identify, analyze and prioritize issues
Assist in identification of solutions in collaboration with others
Knowledge of venipuncture
Knowledge of insurance contracts, CPT, and ICD-10 coding

Responsibilities

Provide patient care, following provider orders
Ensure a smooth flow of patients
Adhere to insurance specifications in accordance with state and federal regulations and JCAHO standards of care
Promote the Cass Regional mission statement
Utilize AIDET principles for customer service
Determine physician needs and act accordingly
Decide appropriate scheduling
Verify complete patient information
Verify insurance coverage
Provide care for birth to pediatric (birth-2 yrs.), pediatric/child patients between (2 yrs-12 yrs); adolescent patients between 12 to 18 years of age; adult patients between 18 to 64 years; and geriatric patients 65 years and older.