Medical Assistant/Medical Receptionist

Community Quick Care Llc•La Vergne, TN

8h•Onsite

About The Position

Community Quick Care is seeking a dependable, friendly, and highly organized Medical Assistant / Medical Receptionist who can work effectively in both the front office and clinical areas of our busy medical practice. This is a true hybrid position. The successful candidate must be comfortable checking patients in and out, answering phones, scheduling appointments, verifying insurance, collecting payments, assisting providers, obtaining vital signs, performing clinical tests, and helping maintain an efficient patient flow. We are looking for someone who enjoys working with people, learns quickly, remains calm in a fast-paced environment, and is willing to help wherever needed.

Requirements

High school diploma or equivalent required
Must be comfortable working in both front-office and clinical roles throughout the workday
Friendly, professional, and compassionate approach to patient care
Strong customer-service and communication skills
Ability to multitask and change priorities as patient needs change
Dependable attendance and punctuality
Accurate data-entry and documentation skills
Ability to maintain patient confidentiality
Ability to work effectively with providers and other team members
Willingness to take initiative and assist in any area of the clinic
Ability to handle difficult or anxious patients calmly and respectfully
Strong attention to detail and follow-through
Stand and walk for extended periods
Move between the front desk, examination rooms, and clinical work areas
Bend, reach, and assist with routine patient-care activities
Lift and carry up to 25 pounds
Use a computer, telephone, medical equipment, and standard office equipment
Perform the essential duties of the position with or without reasonable accommodation

Nice To Haves

Medical assistant training, certification, or relevant clinical experience strongly preferred
Previous experience in a primary care, urgent care, walk-in clinic, or similar medical setting preferred
Experience with electronic health records and medical-office software preferred
Knowledge of medical terminology, insurance verification, and patient registration preferred
Current CPR/BLS certification preferred or willingness to obtain it
Phlebotomy experience is a plus
Bilingual English/Spanish ability is a plus

Responsibilities

Greet patients professionally and create a welcoming experience
Check patients in and out accurately and efficiently
Answer incoming telephone calls and respond to patient questions
Schedule, confirm, and reschedule appointments
Register new patients and update demographic information
Verify insurance eligibility and benefits
Collect copayments, deductibles, balances, and self-pay charges
Scan and upload identification cards, insurance cards, and medical documents
Obtain completed patient forms and required signatures
Maintain accurate information in the electronic health record
Communicate patient messages to providers and clinical staff
Assist with medical-record requests, referrals, and administrative tasks
Protect patient privacy and comply with HIPAA requirements
Bring patients to examination rooms and prepare them for visits
Obtain and document vital signs, weight, height, medical history, medications, and reason for visit
Assist providers during examinations and procedures
Perform point-of-care testing as trained and authorized, including tests for strep, flu, COVID-19, pregnancy, glucose, A1C, and other services
Collect and prepare laboratory specimens
Administer injections and medications when properly trained, authorized, and directed by a provider
Perform EKGs, spirometry, hearing tests, pulse oximetry, and other clinical procedures
Assist with physical examinations, including school, sports, employment, and DOT-related visits
Prepare examination rooms and restock clinical supplies
Clean and disinfect examination rooms and equipment between patients
Follow infection-control, safety, and OSHA procedures
Track laboratory orders and assist with communicating results as directed
Document clinical information accurately in the electronic health record
Help providers maintain timely and efficient patient flow
Perform other clinical and administrative duties as assigned