Medical Support Assistant

GC Associates USA•Kailua, HI

133d•Onsite

About The Position

GC Associates requires a Medical Support Assistant to provide Registration Clerk Services for the Kaneohe Bay Clinic, HI. This role involves a variety of administrative and clerical tasks to support clinic operations, including managing patient check-ins, handling inquiries, maintaining medical records, and utilizing various office software and systems.

Requirements

High School Graduate or GED.
Minimum of one year of general office experience.
Minimum of six months experience with Microsoft Word, PowerPoint, Excel and database automation software functions.
Must have an active American Heart Association Basic Life Support (BLS) for healthcare Providers.

Responsibilities

Review, analyze, abstract and compile or extract medical records data.
Use varied and advanced functions of basic office word processing and database automation software, functions to support office operations and produced a variety of standardized documents such as reports, memos, arranging tabulated data, performing editing functions to incorporate substantive changes made by originators, storing and retrieving electronic documents or files, activating a printer, inserting and deleting text, entering data into a predefined spreadsheet or database, or retrieving data from specified electronic records.
Updates and enters data into CHCS, AHLTA, Healthcare Artifact and Image Management Solution (HAIMS), and any other systems utilized by the commands electronic files or systems. Inputs data from Future Enrollment Report three times a week.
Utilize correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
Receive visitors, and check in patients (approx. 50 per day) and answer (approx. 50) telephone inquiries per day during normal clinic hours, determining the nature of the requests and direct calls and or persons to appropriate staff, or personally provide the information desired when routine or procedural office matters are involved.
Utilizes judgment to answer recurring questions and resolves them within the framework of established policies and procedures.
Copy and fax medical record documents needed to facilitate continuum of care plans and records requests.
Receive incoming mail and distribute appropriately within the department to appropriate staff members.
Generate new medical records (approx. 15 a day) for all newborns, beneficiaries new to the Military System, or beneficiaries that require a new or replaced record.
Prepare label, check into the record room and distribute to appropriate records personnel to file as required by the end of the day.
This includes filing of loose paperwork and records by the end of the day.
Communicate effectively, both orally and in writing using tact and courtesy with department personnel & customers.
Refers telephone calls and visitors to appropriate staff or office.
Takes and delivers messages for staff members who are unavailable.
Use proper protection and handling of critical medical information.
Prepares and maintains established medical records.
Dispose/retire medical records /files in accordance with established regulations and procedures.