Medical Support Assistant

Aptive•Remote,

7d•Remote

About The Position

We Aptive Resources are seeking a Medical Support Assistants to provide remote administrative support to VA medical facility operations. This is a remote position, but candidates must reside in Etowah County, AL and be able to work the schedule required by the facilities we support.

Requirements

Must reside in Etowah County, AL (verified at hire)
Minimum 1 year of administrative/clerical experience in healthcare or related field
Ability to work variable shifts Monday–Friday (8am–5pm or 10am–6pm [facility time zone]) with schedule flexibility
Reliable high-speed internet and a private, HIPAA-compliant home workspace
Must be able to pass a federal background check
Strong communication skills and attention to detail

Responsibilities

Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines
Answer inbound calls and route patient inquiries to appropriate clinical staff
Verify and update patient demographic and insurance information
Enter and maintain accurate records in electronic health record systems
Coordinate with clinical teams to support patient flow and follow-up care
Perform other administrative duties as outlined in the contract Performance Work Statement