Medical Secretary-FT/Burlington

BRISTOL HOSPITAL GROUP•Bristol, CT

4d•$20 - $28•Onsite

About The Position

The Medical Secretary provides clerical and clinical support across physician practices, including patient reception, registration, appointment coordination, patient flow, and care. The role maintains electronic patient records, ensures office and medical supplies are available, explains policies and procedures, routes patient information, answers calls, and works with Centralized Appointment Scheduling to help maximize patient levels. Clinical support is provided as assigned under the direction of medical providers. The position may require floating to other areas based on business needs. Administrative responsibilities include answering and processing calls, entering and updating demographic and insurance information, operating office equipment, assisting the Office Manager, maintaining an orderly reception area, scheduling and registering patients, collecting payments, and obtaining specialist authorizations and certifications. Clinical duties may include gathering patient history and baseline data, taking vital signs, performing routine assessments and tests, collecting samples, maintaining records and test results, assisting with patient care, preparing exam rooms, sterilizing instruments, and maintaining lab equipment and clinical supplies. The role is based in a medical office with direct patient contact, frequent telephone and in-person interactions, and possible exposure to body fluids and bloodborne pathogens. The work involves regular bending, stooping, walking, sitting, standing for most of the day, assisting patients with movement, and spending one to four hours per day at a computer. Strong communication, assessment, documentation, and basic calculation skills are needed.

Requirements

High school graduate.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Familiarity with medical equipment common to a medical practice.
Ability to triage patients according to need and time requirements and provide an accurate initial assessment to medical providers.
Excellent communication skills and ability to read routine and technical information with comprehension and write clearly for an average reader.
Ability to perform simple calculations for medication doses, physical exams, and tests administered.
Maintain knowledge of CLIA requirements.
Ability to perform the physical tasks described, including standing for most of the day, assisting patients, and using a computer.
Ability to hear routine conversation, speak clearly, and read and use computers to perform essential job functions.

Nice To Haves

Six months of experience as a medical secretary, patient access representative, customer service representative, or in another healthcare-related role.

Responsibilities

Perform reception duties, answer phones, process patients, and accurately enter demographic and insurance information.
Operate office equipment such as fax machines, copiers, and credit card scanners; assist the Office Manager with projects and requests.
Maintain compliance with company and financial policies and keep reception and work areas neat and clean.
Greet patients and visitors promptly and answer incoming calls within three rings.
Review and update patient information, verify insurance, scan insurance cards and photo IDs, and obtain required pre-certifications.
Complete patient callbacks as directed, follow post-visit protocols, and schedule patients as directed.
Collect co-pays, self-pay amounts, and past-due balances; post and close the daily batch and submit balanced journals and payments to the Office Manager.
Obtain specialist authorizations within 24 hours of the visit, document authorization information, identify carved-out benefits, and provide information to insurers to establish medical necessity.
Schedule diagnostic tests, procedures, and surgeries as designated by the manager.
Obtain patient health history and baseline data; perform routine assessments including blood pressure, temperature, pulse, visual tests, EKG, and pulmonary function tests.
Collect urine and blood samples and perform simple lab tests in accordance with established protocols.
Review patient records for completeness, prepare records for provider review, and monitor lab and test results for completion and availability.
Disseminate patient information to outside sources with discretion.
Provide on-site patient care under medical provider direction and assist with care such as suturing, wound care, and debridement.
Complete patient callbacks under medical direction and according to protocol.
Restock exam rooms, clean and prepare rooms, sterilize instruments as necessary, and arrange for proper disposal of lab and medical waste and supplies.
Perform quality controls and maintain records for laboratory equipment and refrigerators.
Float to other areas as required by business needs.