Medical Secretary

NHBP•Battle Creek, MI

5h•Onsite

About The Position

The Medical Secretary works under the direction of the Health Office Manager and provides confidential scheduling, demographic-information management, and administrative support for Health and Human Service Department (HHSD) clients and staff. The role includes greeting and assisting clients, staff, and guests; scheduling appointments for direct-care providers; maintaining accurate client demographic information and records; and using electronic health record systems and other programs. The Medical Secretary must comply with confidentiality laws and regulations, including HIPAA protections. The position is based in Battle Creek, Michigan. The stated schedule is three 12-hour shifts occurring Monday through Friday, with the schedule adjustable as needed or required. The starting salary is $20.32. The position is non-exempt and reports to the Health Office Manager. NHBP is a self-sustaining Sovereign Nation whose mission is to preserve its culture and history, build a healthy community, provide essential services, and secure its financial future. It seeks employees who support the cultural, emotional, physical, and financial well-being of its Tribal community. Applicants must meet the stated education or experience requirement and be able to pass a background check and drug screen. The position may contain security-sensitive information protected under IHS/HIPAA rules. Indian preference applies in accordance with the NHBP Indian Preference in Employment Code.

Requirements

Associate degree in a medical-related field, or at least 24 consecutive months of experience in a medical business office, third-party billing, or a related field.
Ability to understand, gain knowledge of, and appreciate Native American culture and customs.
Professional demeanor and appearance; exemplary customer service skills; and compassionate verbal communication with clients.
Ability to perform medical secretarial and clerical duties accurately and quickly while demonstrating creativity, confidentiality, honesty, and integrity without immediate and constant supervision.
Valid driver's license with a good driving record; must be GSA certifiable and able to travel.
Successfully pass a background check and drug screening. The background-check restriction includes specified felony or misdemeanor offenses involving crimes of violence, sexual assault, molestation, prostitution, other crimes against persons, or offenses against children.
Ability to become CPR/First Aid certified within the first two months of employment.
Knowledge of Universal Precautions.
HIPAA training or knowledge, ability to maintain confidentiality, and ability to maintain records and files in compliance with Privacy Act requirements.
Ability to work independently and collaboratively with Health staff and other employees in a team-oriented environment; willingness to initiate contact with new people.
Ability to comprehend and comply with Tribal, federal, and other relevant environmental regulations and codes, and to learn, interpret, and apply NHBP, CHS, and IHS regulations, ordinances, and resolutions.
Knowledge of medical and dental terminology and procedures.
Ability to adjust work schedule as needed or required.
Discretion and problem-solving ability in conflict management.
Ability to organize and maintain electronic and physical files; read and interpret documents; and communicate effectively in writing and verbally.
Ability to multitask in a fast-paced environment and change priorities quickly.
Knowledge of contemporary office methods and procedures, telephone techniques, office equipment, and English usage, spelling, grammar, and punctuation.
Excellent word-processing skills with Word, Excel, and patient-records programs; ability to type 60 words per minute; manage email accounts, electronic office calendars, and internet searches.
Knowledge of, or ability to learn, electronic health record software.
Ability to maintain positive working relationships with coworkers and the public and exercise good judgment in recognizing the scope of authority.
Ability to manage time and organize and prioritize tasks effectively.
Interviewing skills and ability to build relationships with patients and provide education.
Ability to work independently, solve problems, and develop goals and plans to prioritize, organize, and accomplish work.

Responsibilities

Use medical and dental scheduling systems to schedule a broad range of services, including medical, community health, and dental services.
Answer telephones, greet NHBP clients and guests, and assist with general inquiries.
Compile and maintain current, accurate medical charts, reports, and correspondence in collaboration with providers and business office functions.
Maintain Microsoft Outlook calendars, including GSA reservations and HHSD conference rooms.
Instruct and assist new patients with completing HHSD service registration forms.
Manage the Patient Portal Notification System and notify patients of appointments when necessary.
Maintain current demographic information in all electronic health record systems.
Monitor insurance verification in the electronic health record and verify insurance when necessary using provided website resources and contacting insurance companies.
Maintain working knowledge of programs or agencies such as Medicare and Medicaid to support billing services and business office functions.
Provide confidential administrative support, including preparing reports, memos, letters, financial statements, and other documents using Microsoft Office software.
Maintain files and records according to NHBP and departmental policies, and retrieve documents, records, and reports as needed.
Help maintain a clean work environment.
Participate in meetings as required.
Monitor general office supply inventory and submit orders as needed.
Assist with special projects and events.
Open, read, analyze, sort, and distribute incoming correspondence, including faxes, email, memos, submissions, and reports.
Assist with ordering, picking up, setting up, and cleaning up food for large lunch meetings.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance for eligible team members, with minimal employee cost sharing.
Medical reimbursement Flexible Spending Account.
Employer-paid short-term and long-term disability insurance, life insurance, and accidental death and dismemberment insurance.
Dependent Care Flexible Spending Account.
401(k) plan with eligible employer match; vesting begins on day one.
Paid time off accrues beginning immediately upon hire.
Tuition reimbursement program with educational release time after 12 months.
Up to 14 paid holidays.
Employee wellness and fitness programs.
Opportunities to participate in NHBP-sponsored activities.
Eligibility as an employer for Public Student Loan Forgiveness.