Medical Secretary

UnitedHealth Group • Burlington, MA

1d • $16 - $29 • Onsite

About The Position

Under direction, the Medical Secretary delivers excellent customer service and support to patients, clinicians, and other department staff, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve clerical operations through coordination of contact between patients and clinical staff.

Requirements

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Intermediate level of proficiency with Microsoft Office products, etc.
• Strong interpersonal, customer service, time management, computer and organizational skills required

Nice To Haves

• Prior experience in a medical/clinical setting preferred
• Previous experience in a job requiring the ability to multi-task and prioritize activities preferred
• Previous EPIC experience

Responsibilities

• Helps manage patient flow, access, and scheduling for clinical staff for both departments to optimize patient appointment availability.
• Helps determine urgency and priority of emergent add on exams
• Schedules appointments for patients optimizing patient appointment availability
• Assists patients with advanced imaging, referral processing and communication with other departments.
• Performs outreach to appropriate parties for appointments.
• Determines urgency and priority of patient appointments.
• Appropriately schedules exams/procedures accordingly
• Manages the patient flow within the department by adhering to the department check-in process
• Monitors referral/work queue reports and provides necessary outreach for all open active referrals.
• Closes referrals when appropriate
• May assist with the checkout function, and appropriately booking follow up appointments per department guidelines
• Assists in the communication of results to outside providers by faxing and/or routing per department protocol
• Ensures that waiting room is maintained and orderly
• Performs other duties as assigned
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties.
• Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
• Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
• Follows HIPAA privacy guidelines without deviation when handling protected health information

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• incentive and recognition programs
• equity stock purchase and 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED