Medical Secretary
About The Position
The Medical Secretary delivers customer service and administrative support to patients, clinicians, and department staff in Internal Medicine and Family Medicine. Under direction, the role answers phones, schedules and manages appointments and follow-ups, conducts outreach, and coordinates communication between patients and clinical staff. The secretary works independently across support duties and helps improve clerical operations. The position is based at 21 Bristol Dr., South Easton, Massachusetts. Travel to the Taunton and Norfolk clinics may be required for coverage or training, depending on business needs. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. EST. The role is performed in a busy medical/clinical office with frequent contact with patients and clinicians and frequent interruptions.
Requirements
- High school diploma or GED.
- At least 2 years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
- Intermediate proficiency with Microsoft Office products.
- Strong interpersonal, customer service, time management, computer, and organizational skills.
- Ability to handle escalations and stressful situations.
Nice To Haves
- At least 5 years of medical secretary experience.
- Previous experience in a job requiring the ability to multitask and prioritize activities.
- Previous EPIC experience.
Responsibilities
- Help manage patient flow, access, and scheduling for clinical staff in both departments to optimize appointment availability.
- Help determine urgency and priority for emergent add-on exams.
- Schedule patient appointments to optimize appointment availability.
- Assist patients with advanced imaging, referral processing, and communication with other departments.
- Conduct outreach to appropriate parties regarding appointments and determine appointment urgency and priority.
- Schedule exams and procedures appropriately.
- Manage patient flow by following the department check-in process.
- Monitor referral and work queue reports, conduct necessary outreach for open active referrals, and close referrals when appropriate.
- Assist with checkout and book follow-up appointments according to department guidelines.
- Complete medical justification forms for transportation.
- Communicate results to outside providers by faxing and/or routing information according to department protocol.
- Maintain an orderly waiting room.
- Access only the minimum necessary protected health information for job duties and protect its confidentiality and privacy in written, verbal, and electronic forms.
- Follow Atrius Health and departmental privacy policies, procedures, protocols, and HIPAA privacy guidelines.
- Perform other duties as assigned.
Benefits
- Paid time off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
