Medical Secretary

Lakeshore Bone & Joint Institute•Crown Point, IN

1d•Onsite

About The Position

Lakeshore Bone & Joint Institute is seeking a Medical Secretary to support patient care by working with specific physicians to answer calls and schedule appointments. The role may work in tandem with physician assistants, nurses, medical assistants, and other ancillary staff. A high level of emotional intelligence and the ability to thrive in a busy environment are essential. The Medical Secretary handles patient registration and insurance verification, schedules and updates appointments, triages patient concerns, completes clerical tasks, and documents communications in patient charts. The role also requires maintaining patient confidentiality and complying with organizational policies, procedures, and HIPAA requirements. This position is performed in an office environment with frequent personal and telephone contact with patients, testing sites, and surgery departments. Work may be stressful, constant, and interruptive, and may involve contact with injured or sick people.

Requirements

High school diploma or equivalent.
At least one year of medical practice and/or orthopedic clinic experience.
Healthcare-related background, including knowledge of medical terminology.
Experience with common office hardware and software, including Microsoft Office and Outlook.
Integrity and accountability.
Responsible decision-making and ethical reasoning.
Adaptability and flexibility.
Teamwork and ability to analyze situations and develop solutions.
Strong attention to detail.
Time management, prioritization, and a sense of urgency.
Excellent verbal and written communication skills.
Ability to maintain patient confidentiality and comply with HIPAA.
Professionalism and strong work ethic.

Responsibilities

Use the phone system to answer and direct calls promptly and maintain digital literacy needed for job functions and patient care.
Register new patients and verify demographic and insurance information for returning patients.
Verify insurance eligibility for all patients one day before scheduled appointments.
Triage patient concerns and forward them to the appropriate parties.
Schedule and move appointments and update clinic schedules as needed.
Maintain working knowledge of Lakeshore Bone & Joint Institute department functions and communicate with other departments as needed.
Complete clerical duties, including disability paperwork and attorney scheduling, within five business days.
Schedule internal and outside physician referrals promptly and complete the order when finished.
Document refill requests, patient concerns, voicemails, and other essential communications in patient charts.
Comply with organizational policies and procedures, adhere to the Code of Conduct, complete required compliance training, and report observations of non-compliance.
Perform other duties as assigned.