Medical Secretary - Ormond Beach Express Care

Halifax Health•Ormond Beach, FL

About The Position

The Medical Secretary performs medical secretarial and administrative duties, including typing, data entry, answering and making phone calls, taking messages, and other duties assigned by a supervisor or manager. The role supports patient scheduling, registration, insurance verification, account documentation, and payment collection while providing customer service and maintaining confidentiality. The position also helps maintain a safe care environment, contributes to data collection and professional development, and assists with coverage for absent coworkers.

Requirements

High school diploma or GED equivalent.
Excellent organizational and communication skills.
Ability to work at a fast pace while maintaining accuracy and attention to detail.

Nice To Haves

Prior medical office or front-desk experience.

Responsibilities

Perform typing, data entry, telephone, message-taking, and other assigned administrative duties.
Assist with coverage for absent coworkers.
Obtain, copy, and scan medical records as needed.
Maintain knowledge of scheduling criteria for departmental procedures and use the scheduling system according to established procedures and guidelines.
Schedule patient visits promptly and ensure appointments and related information are complete and accurate; coordinate appointments with other locations as needed.
Answer phones, provide excellent customer service, and respond to questions accurately using available resources.
Follow through on problems or questions in a timely, diplomatic, and tactful manner; communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Maintain strict confidentiality when handling patient charts, records, and scheduling information.
Attend required in-service programs and departmental meetings; maintain up-to-date knowledge of changes and updates.
Assist with data collection.
Create new patient accounts and update existing accounts in the registration system; enter data accurately.
Verify insurance coverage for scheduled patients using appropriate strategies, including phone calls and online databases, and obtain benefit information such as deductibles, copayments, and coinsurance.
Collaborate with patients, staff, clinical departments, and referring physician offices to obtain necessary information before scheduled services.
Document information collected during preregistration and record activity comments in charts or systems to support account completion and follow-up.
Collect self-pay balances according to department guidelines and post collections to the system.
Secure collected funds or turn them over to appropriate associates, and balance cash drawers before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care and recognize and address safety hazards.
Report dissatisfied patients or family members to management or police/security when necessary.
Participate in professional development, educational in-services, and offered eLearning courses.