Medical Secretary - Ormond Beach Express Care

Halifax Health•Ormond Beach, FL

About The Position

The Medical Secretary performs medical secretarial and front-desk duties for Ormond Beach Express Care, including typing, data entry, answering and making phone calls, taking messages, and other administrative duties assigned by a supervisor or manager. The role supports patient scheduling, registration, insurance verification, medical-record handling, account documentation, and collection of self-pay balances while providing customer service and maintaining patient confidentiality. The Medical Secretary works with patients, staff, clinical departments, and referring physician offices to gather and document information needed before scheduled services. The position also helps maintain a safe care environment, communicates problems to appropriate supervisory personnel, attends required departmental meetings and training, and participates in professional development.

Requirements

High school diploma or GED equivalent.
Excellent organizational and communication skills.

Nice To Haves

Prior medical office or front-desk experience.

Responsibilities

Perform typing, data entry, telephone, message-taking, and other assigned administrative duties.
Assist with coverage for absent coworkers.
Obtain, copy, and scan medical records as needed.
Maintain knowledge of scheduling criteria for departmental procedures and use the scheduling system according to established procedures and guidelines.
Schedule patient visits promptly and ensure appointments and related information are complete and accurate; coordinate appointments with other locations as needed.
Answer calls and provide excellent customer service; follow through on questions or problems using available resources in a diplomatic and tactful manner.
Maintain an accurate knowledge base and use other resources as needed to answer questions.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Maintain strict confidentiality when handling patient charts, records, and scheduling information.
Attend required in-service programs and departmental meetings, and participate in educational in-services and eLearning courses as offered.
Keep knowledge current and stay abreast of changes and updates.
Assist with data collection.
Create accounts for new patients and update prior-patient accounts in the registration system to support accurate services and account processing.
Enter data accurately into the system.
Verify insurance coverage for scheduled patients using appropriate strategies, including phone calls and online databases, and obtain benefit information such as deductibles, copayments, and coinsurance.
Collaborate with patients, staff, clinical departments, and referring physician offices to obtain required information before scheduled services.
Document information obtained during preregistration so patient accounts are complete for forwarding to other departments.
Document activity comments in charts or systems to support appropriate account follow-up.
Collect self-pay balances according to department guidelines and post collections to the system.
Secure collected money or turn it over to appropriate associates, and balance cash drawers before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care and recognize and address safety hazards.
Report dissatisfied patients or family members to management or police/security when necessary.
Participate in professional development.