Medical Secretary - Call Center
St. Luke's Hospital - MO•Kirkwood, MO
About The Position
St. Luke’s Hospital is seeking a Medical Secretary for its call center. The role answers 100–200 incoming calls daily and supports patient satisfaction by listening to callers, assessing their needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient messages to the appropriate healthcare personnel. The Medical Secretary promotes teamwork with all members of the healthcare team and performs duties in a manner consistent with St. Luke’s mission and values.
Requirements
- High school diploma or equivalent.
- Previous experience in a medical office or hospital setting.
Responsibilities
- Answer 100–200 incoming phone calls daily in a polite and efficient manner.
- Listen to patients and assess their needs.
- Schedule and reschedule appointments.
- Take clear and accurate messages.
- Route patient messages to appropriate healthcare personnel.
- Promote teamwork with all members of the healthcare team.
- Perform duties in a manner consistent with St. Luke’s mission and values.
Benefits
- Day one benefits package
- Pension Plan
- 401K
- Competitive compensation
- FSA and HSA options
- PTO programs available
- Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
