Call Center Specialist- Medical

Community Health Connections•Fitchburg, MA

About The Position

Community Health Connections (CHC) is a multi-site, non-profit health care center serving 36 communities in North Central Massachusetts. Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to the CHC call center. The role includes booking appointments, entering patient registration information, directing calls, recording accurate messages, and cross-covering other departments at CHC locations. The position also screens and routes patient calls, schedules acute and routine appointments according to established protocols, collects patient demographic information, provides translation services for non-English-speaking callers, directs incoming faxes, and provides Front Desk Check-In/Check-Out coverage as needed.

Requirements

High school diploma or GED required.
Computer skills for accurate data entry.
Ability to type a minimum of 35 words per minute.
Knowledge of basic medical terminology.
Demonstrated interpersonal relationship skills.
Demonstrated proficiency in reading, writing, and speaking English.
Demonstrated ability to work in a fast-paced, high-telephone-call-volume office environment.

Nice To Haves

Associate degree in secretarial science or equivalent preferred.
Bilingual in English/Spanish or English/Portuguese is a plus.
One year of similar work experience or experience in a medical office environment preferred.

Responsibilities

Receive and direct incoming calls to appropriate CHC personnel.
Screen patient calls, take accurate messages, and return calls as appropriate to patients, providers, and other organizations or agencies.
Schedule acute (same-day) appointments in collaboration with the Office Manager and nursing supervisor.
Schedule patient appointments according to established protocol.
Collect and enter patient registration and demographic data into the computer system.
Provide translation services for non-English-speaking callers.
Direct incoming faxes.
Provide Front Desk Check-In/Check-Out coverage as needed.
Cross-cover other departments at CHC locations as needed.

Benefits

401(k).
Generous vacation and personal time for eligible employees.
Sick time.
Medical, dental, and vision insurance.
100% paid life insurance/AD&D.
100% paid long-term disability.
Employee Assistance Program (EAP).
Discounts on travel and entertainment.
Discounts on cell phone service, computer purchases, and other items.
College Tuition Rewards/CMEs.
Company events and activities, including an annual cookout, holiday party, health and wellness events, Lunch & Learns, and team building.
EyeMed Vision Care Program.
Accident and cancer insurance.
Educational development reimbursement.
Discounts on gym membership, travel and entertainment tickets, electronics, and other items.