Call Center Specialist

MyPath • Green Bay, WI

2d • Remote

About The Position

Homes for Independent Living (HIL), a MyPath company, is hiring a full-time, third-shift Call Center Specialist for its Call Center team. The Call Center provides after-hours support and customer service to Direct Support Professional (DSP) teams, serving as their first point of contact outside typical business hours. Coverage is available from 5 p.m. to 8 a.m. on weekdays and 24 hours on weekends. This is a remote position requiring a home office; candidates must live in Wisconsin near a regional office. The schedule includes third shift and every other weekend.

Call Center Specialists use their knowledge of HIL policies, procedures, and practices and navigate company systems and technology to respond to DSP callers seeking support or guidance. They provide resolutions that comply with regulatory, contractual, and company requirements, and offer training and support to Direct Care Professionals to build confidence and strengthen the workforce.

MyPath and its operating companies provide specialized services and dignified care for children, adolescents, and adults with special needs, supporting independent community living. MyPath describes its culture as employee-owned and grounded in passion, accountability, teamwork, openness, continuous learning, and innovation. The organization emphasizes diversity, equity, inclusion, belonging, and equal employment opportunity.

Requirements

• Must live in Wisconsin near a regional office.
• Must have a home office.
• Demonstrate proficiency in HIL policies, procedures, and practices.
• Demonstrate proficiency navigating company systems and technology.
• Work third shift and every other weekend.

Responsibilities

• Serve as the first point of contact for DSPs seeking after-hours support or guidance.
• Navigate company systems and technology to provide appropriate responses to callers.
• Provide resolutions that comply with regulatory, contractual, and company requirements.
• Provide training and support to Direct Care Professionals to enhance their confidence and strengthen the workforce.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed