Call Center Specialist

Vybe Urgent Care • Philadelphia, PA

7d • Onsite

About The Position

The Call Center Specialist is an on-site role at vybe urgent care’s corporate office in Bala Cynwyd, Pennsylvania. The specialist answers inbound calls professionally and courteously, makes outbound calls to patients, and helps greet patients and visitors. The role requires strong customer service, the ability to multitask in a fast-paced environment, and a patient, empathetic, communicative approach. Specialists troubleshoot and investigate issues when they lack enough information to resolve them, and regularly collaborate with Center Managers and other team members.

The position offers a competitive salary and benefits package, along with additional perks. vybe also describes clinical education, leadership training, and ongoing mentorship as resources for employee growth.

Requirements

• Strong customer service skills.
• Strong phone skills, including active listening while researching a patient's account.
• Familiarity with healthcare practices.
• Excellent communication skills.
• Ability to work in a fast-paced environment and multitask.
• Ability to work independently with minimal supervision.
• At least a high school diploma or GED.
• Genuine interest in helping others, with patience, empathy, and strong communication.
• 6+ months of experience in a healthcare setting is strongly preferred.
• At least 6 months of patient customer service experience in a physician or specialty practice setting is preferred.

Nice To Haves

• Healthcare-setting experience, especially 6 months or more.
• Patient customer service experience in a physician or specialty practice setting.
• Experience with an EMR, especially athenaNet.

Responsibilities

• Answer a high volume of incoming calls promptly and courteously, maintaining a positive attitude while helping patients.
• Make outbound calls, including following up on patient voicemails.
• Use the Athena EMR to provide patients with accurate and complete information.
• Greet patients and visitors courteously and professionally, demonstrating care, compassion, and empathy.
• Troubleshoot and investigate issues when more information is needed to resolve them.
• Interact and collaborate regularly with Center Managers and other vybe urgent care team members.

Benefits

• Competitive salary and benefits package.
• Additional perks to support employees.
• Clinical education, leadership training, and ongoing mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED