Medical Secretary

Lakeshore Bone & Joint Institute•Crown Point, IN

22h•Onsite

About The Position

Lakeshore Bone & Joint Institute’s medical secretaries support quality, compassionate orthopedic patient care. The medical secretary works for one or more specific doctors, answering calls and scheduling patient appointments, and may work in tandem with physician assistants, nurses, medical assistants, and other ancillary staff. Success in the role requires emotional intelligence and the ability to thrive in a busy environment. The position involves patient registration and insurance verification, appointment and referral scheduling, triaging patient concerns, documenting communications in patient charts, and completing clerical duties. Work is performed in an office environment with frequent personal and telephone contact with patients and with testing sites and surgery departments. The work may be stressful, and interactions are constant and interruptive. Employees must comply with organizational policies and procedures, the Code of Conduct, and required compliance training, and report observations of non-compliance.

Requirements

High school diploma or equivalent.
At least one year of medical practice and/or orthopedic clinic experience.
Healthcare-related background, including knowledge of medical terminology.
Experience with common office hardware and software, including MS Office and Outlook.
Integrity and accountability.
Responsible decision-making, adaptability, and flexibility.
Teamwork skills and the ability to analyze situations and develop solutions.
Ethical reasoning and decision-making.
Strong attention to detail, time management, prioritization, and sense of urgency.
Excellent verbal and written communication skills.
Ability to maintain patient confidentiality and comply with HIPAA.
Professionalism and a strong work ethic.

Responsibilities

Use the phone system to answer and direct calls promptly and maintain the digital literacy needed for job functions and patient care.
Register new patients and verify demographic and insurance information for returning patients.
Verify insurance eligibility for all patients one day before scheduled appointments.
Triage patient concerns and forward them to the appropriate parties.
Schedule and move appointments and update clinic schedules as needed.
Maintain working knowledge of LBJI department functions and communicate with other departments as needed.
Complete clerical duties, including disability paperwork and attorney scheduling, within five business days.
Schedule internal and outside physician referrals in a timely manner and complete the order when finished.
Document refill requests, patient concerns, voicemails, and other essential communications in patient charts.
Perform other duties as assigned.
Comply with organizational policies and procedures, adhere to the Code of Conduct, complete required compliance training, and report observations of non-compliance.