Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Federal Way, WA

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration procedures to verify suitability for plasma donation. Following standard operating procedures, the technician assists qualified donors with screening, reviews their self-administered health history, answers basic medical questions, refers donors to medical staff when appropriate, and performs health screening procedures including blood pressure, pulse, weight, and temperature checks. The role also includes finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products and explain the screening process, health tests, appointment system, donation fees, center policies, nutrition, and other relevant information. The technician ensures donor questions are handled accurately and professionally, may register applicant and transfer donors, and may answer or transfer telephone calls. The technician monitors donors for reactions during or after pheresis and notifies appropriate staff, reports donor-flow issues to a Group Leader or Supervisor, accurately records donor data in the electronic donor information management system, and understands applicable hyper-immune program procedures. The role maintains a clean and adequately supplied work environment, follows HSE and OSHA procedures, promotes safety, protects confidential information, and may be cross-trained or assigned other job-related duties as business needs require. Bilingual skills may be required at the organization's discretion. CSL Plasma operates a network of nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company that employs more than 29,000 people. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Different qualifications or responsibilities may apply based on local legal or educational requirements; refer to local job documentation where applicable.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma donation.
Assist qualified donors with the screening process in compliance with standard operating procedures.
Review self-administered health histories, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered in a timely, accurate, and professional manner.
Register applicant and transfer donors as permitted by training and operational needs.
Answer telephone calls or transfer callers to the appropriate staff member.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert a Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand applicable policies and procedures for hyper-immune programs at the center.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas and perform other job-related duties as needed.
Provide bilingual skills if required by the organization to meet business needs.