Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Kent, WA

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and completes registration procedures to verify their suitability for plasma donation. Following standard operating procedures, the role assists qualified donors through screening, reviews their self-administered health history, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The technician performs finger sticks to collect samples for hematocrit and total protein testing. After appropriate training, the technician may educate new donors about therapeutic products made from donated plasma and explain screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information. The role may also register applicant and transfer donors, answer or route telephone calls, monitor donors for reactions during or after pheresis, and alert a Group Leader or Supervisor to donor-flow issues. The technician records donor information in the electronic donor information management system, understands applicable hyper-immune program procedures, maintains a clean and adequately supplied work area, and follows HSE and OSHA policies. The role maintains confidentiality, may be cross-trained to support business needs, and may require bilingual skills at the organization’s discretion. Other job-related duties may be assigned. CSL Plasma operates nearly 330 donation centers in the U.S. and Europe and is a subsidiary of CSL, a global biopharmaceutical company headquartered in Melbourne, Australia, with more than 29,000 employees. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies for people in more than 100 countries. CSL describes inclusion and belonging as central to its mission and is an Equal Opportunity Employer. The expected base pay at hiring is $18.98 to $26.57 per hour; actual pay within the range depends on qualifications, skill level, experience, competencies, and other relevant factors. Information about CSL Plasma benefits is available at cslbenefits.com/cslp.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify their suitability for plasma donation.
Assist qualified donors with the screening process in accordance with standard operating procedures.
Assess self-administered health histories, answer basic donation-related medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered in a timely, accurate, and professional manner.
As trained and as operational needs require, register applicant and transfer donors.
Answer telephone calls and respond to callers’ questions or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with applicable hyper-immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.