Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Madison, TN

11d

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and completes registration procedures to verify donor suitability for plasma pheresis. Following standard operating procedures, the technician assists qualified donors with screening, reviews their self-administered health history, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The role also includes obtaining finger-stick samples to measure hematocrit and total protein levels. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products, the screening process and health tests, appointments, donation fees, center policies, nutrition, and other donation-related information. The technician answers donor questions professionally, may register applicant and transfer donors, and may answer or route telephone calls. They monitor donors for reactions during or after pheresis and notify appropriate staff, alert the Group Leader or Supervisor to donor-flow issues, and accurately record donor data in the electronic donor information management system. The technician maintains a clean and efficient work environment, ensures operating supplies and forms are available, follows HSE and OSHA policies, promotes safety, and protects confidential personnel, donor, and center information. The role may include cross-training in other areas and, depending on business needs, may require bilingual skills. Other job-related duties may be assigned. Different qualifications or responsibilities may apply based on local legal or educational requirements; local job documentation should be consulted where applicable. CSL Plasma operates a network of nearly 330 plasma donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies for people in more than 100 countries. CSL is headquartered in Melbourne, Australia, and employs more than 29,000 people. The company describes inclusion and belonging as core to its mission and is an equal opportunity employer; reasonable accommodations are available during the application process.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors in completing screening in compliance with standard operating procedures.
Assess donor health histories, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform donor health screening procedures, including blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived products, screening, tests, appointments, fees, center policies, nutrition, and other donation-related information.
Answer donor questions accurately, promptly, and professionally.
As needed and after appropriate training, register applicant and transfer donors.
Answer telephone calls or transfer callers to the appropriate staff member.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to standard operating procedures.
Understand applicable hyper immune program policies and procedures at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.