Medical Screener - Reception Technician (Customer Service)

CSL•Columbus, OH

6d•$17 - $18

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and performs registration and screening procedures to verify donor suitability for plasma pheresis. The role follows standard operating procedures and includes reviewing donor health histories, answering basic medical questions, referring donors to medical staff when appropriate, measuring blood pressure, pulse, weight, and temperature, and using a finger stick to obtain samples for hematocrit and total protein testing. After appropriate training, the technician may educate new donors about plasma-derived therapeutic products and the donation process, register applicant and transfer donors, answer and route telephone calls, and help meet operational needs through cross-training. The technician monitors donors for reactions during or after pheresis and alerts appropriate staff, records donor information accurately, maintains supplies and a clean work environment, follows safety and confidentiality requirements, and performs other assigned job-related duties. The position reports to the Assistant Center Manager.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to stand and walk for up to 100% of the time on occasion.
Ability to reach, bend, kneel, and demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear personal protective equipment for specific tasks or in designated areas.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in compliance with standard operating procedures.
Review self-administered health histories, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about therapeutic products, screening tests, the appointment system, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered in a timely, accurate, and professional manner.
As training and operational needs allow, register applicant and transfer donors.
Answer telephone calls and respond to callers' questions or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures for hyper immune programs at the center.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.